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FAQ's

Frequently Asked Questions

 

  • How do I use the cleaning products, are the instructions in Spanish?

Every product for sale on our website comes with English translated instructions affixed to the product.

  • Why Spanish products?

These products are thoroughly tried and tested by us, we think they are amazing and so do our customers. The products are low in pH levels making them safer to use on your surfaces. Try them for yourself!

  • I have a problem with my order what shall I do?

Please do not hesitate to contact us if you have any issues.

  • How do I use the FREE local delivery service?

Firstly, make sure you are in an eligible post code (L / WA8) also that the order is over £10.00 to qualify. Head to our checkout page and select free local delivery, you can either then pay for your order or select cash on delivery on the next page. We will be then in touch to arrange your delivery (normally fulfilled within 24hrs).

  • How much is Shipping?

We use several different shipping partners for delivery although most deliveries are made via Royal Mail Tracked. Shipping costs are calculated on location and item weight, you will be notified of calculated shipping costs on checking out.

  • What is your returns policy?

Our returns policy can be found here.